How long are appointments?
Initial evaluations are typically 60 minutes to allow for a thorough assessment. Follow-up appointments are 30 minutes and focused on ongoing care and adjustments.

What should I expect at my first visit?
Your first visit is focused on understanding your concerns, history, and goals. You’ll leave with a clearer understanding and a plan moving forward.

Are after-hours calls available?

Yes. JADE Mental Health & Wellness offers limited after-hours telephone support for established patients when an issue cannot reasonably wait until regular business hours.

After-hours calls are billed at $50 for each 15-minute increment or portion thereof and are not included in the cost of your scheduled appointments. Fees apply based on the length of the call.

After-hours calls are intended for time-sensitive, non-emergency concerns related to your psychiatric care. They are not a substitute for emergency or crisis services.

If you are experiencing a psychiatric or medical emergency, are in immediate danger, or are having thoughts of harming yourself or someone else, please call 911, call or text 988, or go to the nearest emergency department.

Experiencing a mental health crisis? Please visit our Mental Health Resources page for local and 24/7 crisis support options.

Do you prescribe medication?
Yes, when appropriate. Medication is considered thoughtfully as part of a comprehensive treatment plan.

Do you only focus on medication?
No. Care is centered around the whole person. In addition to medication when appropriate, factors like lifestyle, stress, sleep, and hormonal influences are considered.

Are ADHD evaluations thorough?
Yes. ADHD evaluations are comprehensive and individualized, with careful consideration of overlapping conditions and overall functioning.

Do you accept insurance?
JADE Mental Health & Wellness currently accepts Aetna and Cigna insurance plans. We are actively expanding our insurance network and are in the process of becoming credentialed with additional major insurance providers. If your plan is not currently accepted, we welcome self-pay patients and encourage you to contact us to discuss your options.

What is your cancellation policy?
Appointments canceled within a certain time frame or missed may be subject to a fee.

After-Hours Communication

JADE Mental Health & Wellness offers limited after-hours telephone support to established patients for time-sensitive, non-emergency concerns that cannot reasonably wait until regular business hours.

After-hours calls are billed at $50 for each 15-minute increment or portion thereof. This fee is separate from scheduled appointment fees and may not be covered by insurance. The patient is responsible for any applicable after-hours charges.

After-hours communication is not intended to replace a scheduled appointment, provide ongoing treatment by telephone, or serve as an emergency or crisis service. Depending on the nature or complexity of the concern, you may be asked to schedule an appointment for further evaluation.

For emergencies: If you are experiencing a psychiatric or medical emergency, are in immediate danger, or are having thoughts of harming yourself or someone else, call 911, call or text 988, or go to the nearest emergency department.